Privacy Policy
Last updated: 27/08/25
At Iceberg 3D (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit iceberg3d.co.uk, place an order, or interact with our services.
 
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide

• Name, email address, phone number, and billing/delivery address
   

• Payment information (processed securely by our payment partners; we do not store card details)
   

• Files, images, or design information uploaded for custom orders
   

• Communication details when you contact our support team
   

1.2 Information Collected Automatically

• IP address and browser type
   

• Device information and operating system
   

• Pages visited and actions taken on our website
   

• Cookies and similar tracking technologies (see Section 7)
   

 
2. How We Use Your Information
We process your data to:

• Process and deliver your orders
   

• Communicate order updates or respond to inquiries
   

• Improve our website and services
   

• Comply with legal and tax obligations
   

• Send marketing emails (only if you’ve opted in)
   

 
3. Sharing Your Data
We only share your personal data when necessary:

• Service providers: Payment gateways, delivery couriers, and IT support services
   

• Legal obligations: When required by law, regulation, or legal process
   

• We will never sell your personal data to third parties.
   

 
4. Data Retention
We retain your data:

• Order information: 6 years for tax and legal compliance
   

• Marketing preferences: Until you unsubscribe
   

• Uploaded design files: Deleted after [insert timeframe, e.g., 90 days] unless requested otherwise
   

 
5. Your Rights
Under UK GDPR, you have the right to:

• Access the data we hold about you
   

• Correct any inaccurate information
   

• Request deletion of your data
   

• Withdraw consent for marketing at any time
   

• Request data portability
   

To exercise your rights, email us at [Insert Contact Email].
 
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data. However, no online transmission is 100% secure, so we cannot guarantee absolute security.
 
7. Cookies
Our website uses cookies to:

• Improve site performance
   

• Analyse traffic and user behaviour
   

• Support secure checkout processes
   

You can manage or disable cookies in your browser settings. However, some features of the site may not function properly without cookies.
 
8. Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their policies before sharing personal information.
 
9. Children’s Privacy
Our services are not directed to anyone under 18. We do not knowingly collect personal data from children.
 
10. Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page with the “Last Updated” date.
 
11. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us:
Email: info@iceberg3d.co.uk